Avalon again 2005

Avalon again 2005

Wednesday, May 2, 2007

"Conflict Resolution" and the Workplace

Berenice De la Croix's presentation on "conflict resolution" was an extremely valuable lesson for me to understand how to deal with a conflict in inter-personal relationships and at the work-place. In fact, over the long weekend, I was involved in a serious conflict with some friends of mine. In fact, the issue that we argued about was actually a minor issue, but I guess that everybody was trying to push his agenda as always and convince the others that he was right.
Honestly speaking, when arguing I am not very keen on accepting other peoples' points and ideas and I can keep on arguing for quite a long time. However, Berenice De la Croix's presentation taught me that one of the ways to deal with a conflict is to compromise or accommodate your opponent.
I remember that she mentioned that being "assertive" means that you should be both tolerant to other peoples' opinions and at the same time express your vision on a particular issue in an opened and sincere manner. Therefore, "assertiveness" does not mean that one should be a "stubborn" and neglect automatically other peoples' opinions, but listen carefully and acknowledge whenever the other person could be right in his (her) own view. Personally, this was a valuable lesson that I learnt from Berenice De la Croix's presentation and I can see that it already helps largely in inter-personal relationships as much it helps at the workplace.
Thanks, Berenice!

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