Berenice De la Croix's presentation on "conflict resolution" was an extremely valuable lesson for me to understand how to deal with a conflict in inter-personal relationships and at the work-place. In fact, over the long weekend, I was involved in a serious conflict with some friends of mine. In fact, the issue that we argued about was actually a minor issue, but I guess that everybody was trying to push his agenda as always and convince the others that he was right.
Honestly speaking, when arguing I am not very keen on accepting other peoples' points and ideas and I can keep on arguing for quite a long time. However, Berenice De la Croix's presentation taught me that one of the ways to deal with a conflict is to compromise or accommodate your opponent.
I remember that she mentioned that being "assertive" means that you should be both tolerant to other peoples' opinions and at the same time express your vision on a particular issue in an opened and sincere manner. Therefore, "assertiveness" does not mean that one should be a "stubborn" and neglect automatically other peoples' opinions, but listen carefully and acknowledge whenever the other person could be right in his (her) own view. Personally, this was a valuable lesson that I learnt from Berenice De la Croix's presentation and I can see that it already helps largely in inter-personal relationships as much it helps at the workplace.