Avalon again 2005

Avalon again 2005

Wednesday, April 25, 2007

My Friend or my Enemy? "THE CUSTOMER"

Who is in fact the customer? My friend or my enemy?

Aki Kaliatakis’ presentation was extremely insightful to me in terms of revealing new ways to look at the issue of customer care and customer service into the realm of the work-place. Indeed, he illustrated that professionalism into the work-place does not only revolve around being competent about your own product and advertising your service, but also about how you treat your customer. As far as I understood, the way you built up your communication with the customer is completely driven by your own inter-personal skills and attributes.
As much as you can follow your company’s procedures and guidelines in terms of customer service, yet your relationship with the customer should be a reflection of your true-self. And only then the communication and interaction would be real, as much as the smile on your face would reveal the joy and satisfaction you have gained from dealing with that specific customer.
Aki’s presentation was also impressive in terms of the approach he chose to deal and interact with us-his audience. Consciously or unconsciously, we (or maybe I) believed every word that he said. The jokes he made and the references to his own personal life revealed him as an honest and a very pleasant person to me. He really made this session an unforgettable experience for me!

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